01Deleting in the app
The quickest way:
- open Smart City Explorer and sign in,
- go to Profile,
- at the bottom choose Delete account,
- confirm.
The account is deleted and you are signed out.
02Deleting by e-mail
If you cannot sign in or no longer have the app, write to info@smartcityexplorer.sk from the e-mail address you registered with, subject “Account deletion”.
We handle the request within 30 days at the latest.
03What is deleted
- registration data (name, e-mail, school, year, address),
- profile photo,
- progress in modules and lessons, quiz results,
- coins, rewards and in-app orders,
- membership in classes and leaderboards,
- the newsletter subscription record, if you were subscribed — evidence of consent and unsubscription is kept for 3 years.
04What remains and why
- Anonymised and aggregated research data — not linked to a person and not re-identifiable.
- Accounting records for any orders, where required by law.
A deleted account cannot be restored.
05Children’s and pupils’ accounts
A parent or legal guardian can permanently delete their child’s account themselves:
- in the parent portal admin.smartcityexplorer.sk/rodic — sign in, open the child and choose Delete child's account,
- in the parent account in the app Smart City Explorer (option “I’m a parent”) — open the child’s details and choose Delete child's account.
Parents only see children linked to their account (via the verified parent e-mail or a pairing code from the child’s app). If you have no link, write to us at info@smartcityexplorer.sk and state the child’s name and school.
Schools do not delete pupils’ accounts — a school administrator can only detach a pupil who has left the school.
06Contact
Operator: Brand Institute, o. z., Reg. No. (IČO) 42174180, Havelkova 2795/30, 841 03 Bratislava, Slovak Republic. Contact: info@smartcityexplorer.sk.